Fundación Santa Fe de Bogotá
Designing a digital experience around people’s real needs. Fundación Santa Fe needed a self-service channel where patients could complete essential tasks without long phone waits or queues at its facilities.
THE CHALLENGE
The challenge was to understand how people interacted with the hospital and make processes such as scheduling, changing or canceling appointments, checking medical results, requesting records and managing services simpler.
OUR APPROACH
From real needs to a validated solution
Wigilabs worked with Fundación Santa Fe de Bogotá using a Design Thinking approach. The product balanced the needs of the internal team, business goals and the expectations of patients. Before development, prototypes were created and tested with users. The product then evolved through continuous refinement and functional deliveries in every sprint.
WHAT WE ACHIEVED
Results that speak for themselves
The result was a native iOS and Android application that became a new relationship channel between the hospital and its patients.
The solution turned technology into a tool that gives patients greater autonomy and a better care experience.
The impact
- Digitized and automated patient-service processes.
- Shorter service times.
- Fewer in-person queues.
- Fewer calls required to complete common requests.
EXPLORE THE CASE
