Avianca — MiUniforme
Turning an operational process into a simple, traceable digital experience. Managing uniforms and workwear was essential to Avianca’s operation, but employees needed a more accessible and efficient experience.
THE CHALLENGE
The challenge was to centralize requests, make it easier to identify the right size and organize fulfillment according to each employee’s role and location.
OUR APPROACH
Turning processes into digital experiences
Wigilabs worked with Avianca’s Workwear team to automate and simplify the process. Using Design Thinking, we aligned operational goals with employee needs, refined user stories and delivered the solution incrementally through continuous improvement cycles.
WHAT WE ACHIEVED
Results that speak for themselves
MiUniforme enables employees to identify their size, submit requests and track orders from any device while automating key operational tasks.
Automation improved efficiency, reduced sizing errors, increased traceability and generated better information for inventory planning, while giving employees a simpler and more autonomous experience.
The impact
- Fewer sizing errors.
- Greater operational efficiency.
- Improved traceability.
- Better inventory planning.
- Shorter service times.
- Greater employee autonomy.
EXPLORE THE CASE
