AviancaMy Uniform
Turning an operational process into a simple, traceable digital experience. Uniform and equipment management was essential for Avianca employees, but it needed a more accessible and efficient experience.
The challenge
The challenge was to centralize requests, make it easier to identify the correct size and organize the operation according to each employee’s role and location.
Our approach
Turning processes into digital experiences
Wigilabs worked with Avianca’s Uniforms team to turn this process into a digital experience. Using Design Thinking, we built a product design system focused on both business goals and employee needs. We designed prototypes, refined user stories and developed the solution through incremental deliveries and continuous improvement cycles.
What we achieved
Results that speak for themselves
The result was MyUniform, a responsive web platform that lets employees identify their size, submit requests and track orders from any device.
The solution did more than digitize the process: it improved operational efficiency, reduced sizing errors, increased traceability and delivered better information for inventory planning. Employees gained a simpler experience, available 24/7 and with greater autonomy.
The impact
- Fewer sizing errors.
- Greater operational efficiency.
- Improved traceability.
- Better inventory planning.
- Shorter service times.
- Greater employee autonomy.
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